Chatbot
What is a Chatbot?
A chatbot is a computer program designed to simulate conversation with human users, especially over the Internet. Chatbots are often used in online customer service to quickly answer frequently asked questions, or to help customers complete tasks like booking a flight or making a purchase. Chatbots can be integrated into messaging apps, mobile apps, or websites and are often designed to be conversational, with the aim of providing a more natural, human-like interaction. Chatbots can be trained to recognize and respond to specific inputs, or they can be programmed to use artificial intelligence techniques to understand and respond to more complex inputs.- Snippet from Wikipedia: Chatbot
A chatbot (originally chatterbot) is a software application or web interface designed to have textual or spoken conversations. Modern chatbots are typically online and use generative artificial intelligence systems that are capable of maintaining a conversation with a user in natural language and simulating the way a human would behave as a conversational partner. Such chatbots often use deep learning and natural language processing, but simpler chatbots have existed for decades.
Chatbots have increased in popularity as part of the AI boom of the 2020s, and the popularity of ChatGPT, followed by competitors such as Gemini, Claude and later Grok. AI chatbots typically use a foundational large language model, such as GPT-4 or the Gemini language model, which is fine-tuned for specific uses.
A major area where chatbots have long been used is in customer service and support, with various sorts of virtual assistants.
Related:
External links:
- Why Conversational AI Is So Much More Than a Chatbot — cmswire.com
- What is a chatbot?|Oracle — oracle.com
- What is a Chatbot and Why is it Important? — techtarget.com