Chatbot
What is a Chatbot?
A chatbot is a computer program designed to simulate conversation with human users, especially over the Internet. Chatbots are often used in online customer service to quickly answer frequently asked questions, or to help customers complete tasks like booking a flight or making a purchase. Chatbots can be integrated into messaging apps, mobile apps, or websites and are often designed to be conversational, with the aim of providing a more natural, human-like interaction. Chatbots can be trained to recognize and respond to specific inputs, or they can be programmed to use artificial intelligence techniques to understand and respond to more complex inputs.- Snippet from Wikipedia: Chatbot
A chatbot (originally chatterbot) is a software application or web interface designed to converse through text or speech, functioning as a conversation partner. Chatbots have existed for decades, but chatbots based on deep learning have gained popularity during the AI boom of the 2020s, with the releases of generative AI (GenAI) chatbots such as ChatGPT, Gemini, Claude, Qwen and Grok. These chatbots typically use fine-tuned large language models (LLMs) to generate text. A major area where chatbots have long been used is customer service and support, with various sorts of virtual assistants.
Related:
External links:
- Why Conversational AI Is So Much More Than a Chatbot — cmswire.com
- What is a chatbot?|Oracle — oracle.com
- What is a Chatbot and Why is it Important? — techtarget.com