Information technology operations, or IT operations, refers to all processes and services that are provisioned and used by an IT personal.

DevOps Software maintenance Release management Continuous integration

IT operations is the overarching term for the processes and services administered by an organization's information technology (IT) department. As such, IT operations includes administrative processes and support for hardware and software, for both internal and external clients.

Source: YouTube

  • Cloud strategy


  • Deployment
  • Versioning
  • Monitoring
  • Updating, maintenance
  • Upgrades/migration
  • Run Solutions
  • Manage Infrastructure
  • Manage Configurations
  • Evolve Infrastructure
  • Mitigate Distasters
  • Govern IT Operations
  • Data Analytics
  • Proactive vs Reactive
  • Maintenance


  • Service Desk
  • Feedback loop
  • Governance → Compliance
  • CIO vs CDO
  • Mainainance models (ex. PM3)
  • KPIs
  • Containers
  • DevOps - IT Operations
  • Cyber Security
  • Infrastructure as Code
  • Monitoring and Logging
  • Site Reliability Engineering
  • Role matrix